Shipping, delivery, returns and refunds

Terms and conditions of shipping and delivery

All orders will be delivered by Royal Mail 1st Class unless an alternative is agreed. The delivery time in the UK is usually within 7 working days. All orders will be sent in secure protective packaging suitable for the order content. Postage costs will be £2.95 regardless of the size of order within the United Kingdom. Please note: due to Covid-19, Royal Mail are experiencing some delays in delivery. 

Any dates given for deliveries are ‘best estimates’ and are given in good faith. However please be aware that they are not guaranteed and we can’t be held responsible for adverse weather conditions and acts of god.

Customers are entitled to cancel their declaration of consent to enter into the agreement, without stating any reasons, by returning the goods to TEPE within no more than 30 days after receipt of the goods. In addition, any notice of cancellation must be given by the Customer in writing within the same time limit (e.g., by letter, e-mail, fax), counting from the date of dispatch. In order for the Customer to meet the time limit for cancellation, it suffices to dispatch the goods within the time limit. Written notice of cancellation must be sent by letter to the address specified on the website or by e-mail to customerservices@tepe.com. The Customer shall bear the burden of proof of having dispatched the goods to be returned.

Terms and conditions of cancellation (returns and refunds)

In case of effective cancellation or rescission of the contract, both parties shall provide restitution for any goods or payments already received. If the goods received by the Customer can only be returned in damaged condition, the Customer shall compensate TEPE for the loss in value.

The Customer shall bear the costs and risks of return, unless the goods delivered do not match the order.

TEPE will exercise its right to withhold any refund until the goods have been returned in full.

In case of exclusion of cancellation and return, the Customer shall bear the costs of return shipment to the Customer in case of returning the goods to us.